Tribalchief Fragrance was created to represent confidence, leadership, and timeless presence. We believe that scent is more than just fragrance—it's an expression of identity and power.

Our Story

Founded by Mr Zwido, Tribalchief Fragrance emerged from a passion for exceptional scents that command attention. Our journey began with a simple mission: to bring bold, premium fragrances to modern leaders who understand the power of making a lasting impression.

Our Philosophy

Every Tribalchief fragrance is carefully curated to embody strength, sophistication, and African heritage. We source the finest ingredients and craft scents that linger in memory long after you've left the room.

Why Choose Us?

• Premium quality long-lasting fragrances
• Unique scents inspired by African royalty and culture
• Carefully selected ingredients
• Exceptional customer service
• Fast nationwide delivery across South Africa

Our Founder

Mr Zwido established Tribalchief Fragrance with a vision to create a brand that speaks to the modern leader. His dedication to quality and authenticity drives everything we do, from selecting fragrances to ensuring every customer feels like royalty.

We'd love to hear from you. Reach out to us for any inquiries, support, or just to say hello.

We offer fast and reliable shipping across South Africa. Here's everything you need to know about our delivery services.

Delivery Times

We deliver nationwide within 2-5 working days. Orders are processed within 24 hours of payment confirmation. Delivery times may vary based on your location and public holidays.

Shipping Costs

• Orders under R600: R50 shipping fee
• Orders R600 - R899: R20 shipping fee
• Orders R900 and above: FREE shipping

How It Works

Once your order is placed, you'll receive a confirmation email or WhatsApp message. When your order is dispatched, we'll send you tracking information so you can follow your package's journey.

Delivery Areas

We deliver to all major cities and towns across South Africa including Johannesburg, Cape Town, Durban, Pretoria, Port Elizabeth, and surrounding areas. For remote areas, delivery may take an additional 1-2 days.

Tracking Your Order

Track your order status by contacting us via WhatsApp or email with your order number. We'll provide you with real-time updates on your delivery.

Missed Deliveries

If you're not available to receive your order, our courier will attempt delivery again the next business day. After three failed attempts, the package will be returned to us and you'll need to arrange redelivery.

We want you to be completely satisfied with your purchase. If you're not happy, we're not happy.

Return Policy

We accept returns under the following conditions:

• Items must be returned within 7 days of delivery
• Products must be unopened and in original packaging
• Items must be in resalable condition
• Proof of purchase is required

Damaged or Defective Items

If you receive a damaged or defective product, please report it within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost to you. Please include photos of the damaged item when contacting us.

How to Return

To initiate a return:

1. Contact us via WhatsApp or email with your order number
2. Explain the reason for return
3. Wait for return authorization and instructions
4. Package the item securely in original packaging
5. Send to the provided return address

Refunds

Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the item was defective.

Exchanges

We currently do not offer direct exchanges. If you'd like a different product, please return the original item for a refund and place a new order.

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Information We Collect

We collect information you provide directly to us when you:

• Place an order (name, phone, email, address)
• Contact us for support
• Subscribe to our communications
• Participate in promotions or surveys

How We Use Your Information

Your information is used to:

• Process and deliver your orders
• Communicate about your order status
• Provide customer support
• Send promotional offers (with your consent)
• Improve our products and services

Information Sharing

We do not sell or rent your personal information. We only share your data with:

• Delivery partners to fulfill your order
• Payment processors for secure transactions
• Legal authorities when required by law

Data Security

We implement appropriate security measures to protect your personal information. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of marketing communications

Contact Us

If you have questions about this privacy policy, please contact us at info@tribalchieffragrance.co.za.

Last updated: 2024

By using our website and purchasing our products, you agree to these terms and conditions.

General Terms

These terms govern your use of the Tribalchief Fragrance website and your purchase of our products. By accessing our site, you accept these terms in full.

Orders and Payment

• All orders are subject to availability and confirmation
• Prices are listed in South African Rand (ZAR) and include VAT
• Payment must be received before orders are processed
• We reserve the right to refuse any order

Product Information

We strive to display accurate product information, including images and descriptions. However, colors may vary slightly due to monitor settings. All fragrances are authentic and sourced from reputable suppliers.

Intellectual Property

All content on this website, including logos, images, text, and designs, is the property of Tribalchief Fragrance and protected by copyright laws. Unauthorized use is prohibited.

Limitation of Liability

Tribalchief Fragrance shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the amount paid for the product.

Governing Law

These terms are governed by the laws of South Africa. Any disputes shall be resolved in the courts of South Africa.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website.

Contact

For questions about these terms, contact us at info@tribalchieffragrance.co.za.

Last updated: 2024

Find answers to common questions about our products, orders, and services.